Privacy policy

Last updated: 3 June 2026

FREE HUMAN operates this store and website, including the data, content, features, tools, products and services that provide you, the customer, with a curated shopping experience (the “Services”). FREE HUMAN is powered by Shopify. This Privacy policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. Where our Terms of Service conflict with this Privacy policy, this Privacy policy prevails regarding the collection, processing and disclosure of your personal information.

Personal information we collect or process

“Personal information” means any data that identifies or can reasonably be linked to you. We may collect or process:

• Contact details: name, address, billing and shipping address, phone number and email.
• Financial information: payment card and account details, transaction details, payment method and confirmation.
• Account information: username, password, security questions, preferences and settings.
• Transaction information: items viewed, added to cart, saved, purchased, returned, exchanged or cancelled.
• Communications with us: information you provide when contacting us.
• Device information: device, browser or network connection, IP address and unique identifiers.
• Usage information: how and when you interact with the Services.

Sources of personal information

• Directly from you when you create an account, use the Services or contact us.
• Automatically through the Services, including via cookies and similar technologies.
• From our service providers.
• From our partners or other third parties.

How we use your personal information

• Provide, personalize and improve the Services: fulfil the contract, process payments, manage orders, arrange shipping and returns, and offer a personalized experience.
• Marketing and advertising: send commercial communications and show online ads, as permitted by law.
• Security and fraud prevention.
• Communications with you: customer support and maintaining our relationship.
• Legal reasons: to comply with applicable law or valid legal process.

How we disclose personal information

We may disclose your personal information to Shopify, vendors and other third parties acting on our behalf; to business and marketing partners; when you direct or consent; to our affiliates; and in connection with a business transaction or to meet legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be transferred to and shared with Shopify and third parties potentially located in countries other than yours. See Shopify’s consumer Privacy policy for more.

Children’s data

The Services are not intended for children and we do not knowingly collect personal information from minors. Parents or guardians may contact us to request deletion.

Security and retention

No security measure is perfect. How long we retain your personal information depends on the need to maintain your account, provide the Services, comply with legal obligations and resolve disputes.

Your rights and choices

• Access to the personal information we hold about you.
• Deletion of that information.
• Correction of inaccurate information.
• Data portability.
• Objection to sale or sharing for targeted advertising.
• Managing communication preferences; you can unsubscribe at any time.

If you reside in the UK or EEA you may also object to or restrict processing and withdraw consent. We will not discriminate against you for exercising these rights.

Complaints & international transfers

If you have a complaint about how we handle your personal information, please contact us; you may also lodge a complaint with your local data protection authority. We may transfer, store and process your personal information outside your country using recognized transfer mechanisms such as the European Commission’s standard contractual clauses.

Changes to this policy

We may update this Privacy policy from time to time and will post the updated version with a new “Last updated” date.

Contact

For questions or to exercise your rights, email contacto@freehuman.global or write to us at Avenida del Talgo 224, Madrid, 28023, ES. We are the controller of your personal information.