PURCHASE AND RETURNS POLICY

This is a courtesy translation. The binding version is the Spanish text available at Política de compra y devoluciones.

«Free Human, S.L.»

Welcome to Free Human,

It is important to remind you that access to and use of the website https://freehuman.global/ is governed by our Terms and Conditions policy, which you can read in our Legal Notice. We recommend that you read our Legal Notice carefully before using our services or making a purchase in any section of our website. In addition, as we explain in our Legal Notice, we would like to remind you that by accessing our website, registering or placing an order, the User expressly accepts both our Terms and Conditions policies and our Privacy Policy.

For any general enquiries, you can write to us at info@freehuman.global.

That said, below we explain Free Human's Purchase and Returns policy specifically. For us, the most important thing is to help you protect your well-being and look after your health, but first we want to make sure you understand the rules that govern the process of purchasing our products, and, above all, that you know what your rights are before and after the purchase.

1. Purchase process

1.1. To purchase products, the User must follow the process indicated on the website and confirm the order after accepting these conditions. Once the purchase has been completed, Free Human will send you a confirmation email with the order details.

1.2. All orders are subject to product availability. If any item is unavailable after your order has been confirmed, Free Human will contact you in order to:

1.2.1. Offer an equivalent product;

Or, where applicable,

1.2.2. Issue a full refund of the amount paid within a maximum of fifteen (15) business days.

1.3. Orders are shipped from Spain and estimated delivery times are ten (10) to thirty (30) business days, depending on the destination. No deliveries or collections are made at weekends or on public holidays.

1.4. Free Human will not be liable if delivery cannot be made due to incorrect details, the absence of the recipient or incidents beyond the courier service's control (including, where applicable, customs holds).

1.5. Orders outside the European Union (or, where applicable, those sent to the Canary Islands, the Balearic Islands, Ceuta and/or Melilla) may be subject to fees, taxes or duties at destination. Those costs will be borne by the User and paid directly to the carrier at the time of delivery.

1.6. For any problem with delivery (order not received, damaged or lost), please contact pedidos@freehuman.global from the email address associated with the purchase, stating your order number and the specific issue.

1.7. The prices shown on the website include the taxes in force in Spain and are expressed in EUROS.

1.8. Shipping costs will be indicated before the purchase is completed.

1.9. All communication relating to orders must be made through the address pedidos@freehuman.global.

2. Returns and refunds policy

2.1. All communication relating to order returns must be made through the address devoluciones@freehuman.global.

2.2. You may return any product within thirty (30) calendar days of its delivery.

2.3. Products must be returned unused, in perfect condition, in their original packaging and, where applicable, with their protective plastics. Free Human will cover the return costs only in cases of error regarding the shipping address or where the product differs from the one ordered, but not in any other case.

2.4. In all cases, in order to process a return it will be necessary to contact devoluciones@freehuman.global beforehand and send a photo of the condition of the products in order to receive confirmation from Free Human regarding the product return request. Where applicable, once we receive the product and verify that it is in perfect condition, the price of the product will be refunded within a maximum of fifteen (15) business days, using the same payment method used for the purchase.

2.5. Since orders are processed immediately, they cannot be cancelled once confirmed.

Once the order has been confirmed, if you do not wish to keep it when it is delivered to you, you may return it in accordance with this policy.

2.6. Notwithstanding all of the above, returns will not be accepted and refunds will not be issued in the case of purchases of personalised products or, where applicable, products acquired in connection with prize draws and/or special promotions in which discounts are applied to the sale prices of the products.

3. Liability

3.1. Free Human will not be liable for damages arising from improper use of the products, or for technical failures of the website or of third-party services (such as logistics providers or payment gateways).

3.2. However, this limitation will not affect consumer rights or exclude liability for wilful misconduct, gross negligence or personal injury.

4. Applicable law and jurisdiction

4.1. The relationship between Free Human and the User will be governed by the Spanish legislation in force, and any dispute will be submitted to the Courts and Tribunals of the User's domicile.